| 怨쇱젙紐� |
�떆媛� |
鍮꾩슜 |
1�썡 |
2�썡 |
3�썡 |
4�썡 |
5�썡 |
6�썡 |
7�썡 |
8�썡 |
9�썡 |
10�썡 |
11�썡 |
12�썡 |
�궗�뾽二쇳썕�젴
怨쇱젙 |
[愿�由ъ옄
����긽]
而⑦깮�꽱�꽣
移대찞�젅�삩
由щ뜑�떗
(16)
|
�옄�떊�엳寃� ����봽由щ뜑�떗 |
16 |
45 |
|
16 |
|
12 |
|
15 |
|
17 |
|
12 |
|
14 |
|
|
|
�슚怨쇱엳寃� �닆 肄붿묶 |
17 |
13 |
16 |
18 |
13 |
15 |
|
|
[QA/媛뺤궗]
�돱�씪�씤�뾽 QA(16)
|
QA�뿭�븷 �궎�슦湲� |
16 |
45 |
12 |
|
16 |
|
18 |
|
13 |
|
21 |
|
16 |
|
|
肄쒗뭹吏� �넄猷⑥뀡 媛쒕컻 |
|
�슚怨� UP 洹몃９ 肄붿묶 |
13 |
17 |
19 |
14 |
22 |
17 |
|
�젣�븞�븯�뒗 硫대떞肄붿묶 |
|
C.C.S怨쇱젙:Contact Center Standard
諛붾줈�븣湲�(16) |
而⑦깮�꽱�꽣 �슫�쁺�떆�뒪�뀥 媛쒕줎 |
16 |
45 |
|
22 |
|
|
|
|
|
|
|
|
|
|
而⑦깮�꽱�꽣 �궗�궡�몴以��솕 |
|
�긽�떞�궗 �긽�떞�뾽臾� �몴以��솕/�뒪�궗�솢�슜 �룄援� |
12 |
|
|
|
|
|
愿�由ъ옄 �뾽臾� �몴以��솕/�뒪�궗�솢�슜 �룄援� |
移대뱶�젣
怨쇱젙 |
[�슦�닔�긽�떞�궗 Up grade]TM愿�由ъ궗 �옄寃⑹쬆
�냽�꽦諛�
(16) |
留덉���똿 �쓲由꾩쓽 蹂��솕��� �뀛�젅留덉���꽣�쓽 �뿭�븷 |
16 |
35 |
|
|
25 |
11 |
|
8 |
|
|
�뀛�젅留덉���똿愿�由ъ궗 怨쇰ぉ蹂� �궡�슜�젙由�(媛앷���떇) |
|
�뒪�겕由쏀듃 �옉�꽦 諛� �솢�슜�뒫�젰怨� �뀛�젅留덉���똿 �떎臾�(二쇨���떇) |
26 |
18 |
15 |
|
湲곗텧臾몄젣 ����씠 |
|
[遺�吏꾩긽�떞�궗 Cheer up]�궡 媛먯꽦
&怨좉컼媛먯꽦 源⑥슦湲�
(16) |
媛먯꽦�뒫�젰 �젣���濡� �씠�빐�븯湲� |
16 |
16 |
|
24 |
9 |
|
20 |
26 |
6 |
17 |
9 |
10 |
|
�씪�긽�뿉�꽌 媛먯꽦 �떎泥� |
|
�룎諛쒖긽�솴�뿉�꽌 媛먯꽦 �떎泥� |
25 |
16 |
21 |
27 |
7 |
18 |
10 |
17 |
|
怨좉컼愿�怨� 留븍뒗 媛먯꽦 �떎泥� |
| �씪諛섍낵�젙 |
遺먯뾽
�븘移⑤�명똿
|
�븘移� 由� 紐⑤뜽留� �씠�빐 |
4 |
15 |
|
9�씪
(14
~18) |
|
|
|
|
|
3�씪
(9
~13) |
|
|
|
|
|
�븘移� 袁몃�멸린 |
�븘.�씠.
醫�.�븘 |
�븘�씠 �씠�빐 |
4 |
15 |
|
|
|
6�씪
(14
~18) |
|
|
|
|
|
5�씪
(9
~13) |
|
|
|
媛�議깆튇�솕 �냼�넻 |
�봽�씪�븦
�꽭�씪利�
肄붿묶
|
�떆�옣�쓽 蹂��솕 |
4 |
15 |
|
|
|
|
|
8�씪
(14
~18) |
|
|
|
|
|
7�씪
(9
~13) |
|
�꽭�씪利� 肄붿묶 �슂�냼 |
�띁�떎由�
�뀒�씠�꽣
怨쇱젙 |
湲곕쾿 媛뽰텛湲� |
4 |
15 |
|
9�씪
(9
~13) |
|
|
|
|
|
3�씪
(14
~18) |
|
|
|
|
|
�뒪�궗 媛뽰텛湲� |
�꽦怨�
�넂�씠�뒗
�봽濡쒕え�뀡
|
�봽濡쒕え�뀡 湲고쉷 �씠�빐 |
4 |
15 |
|
|
|
6�씪
(9
~13) |
|
|
|
|
|
5�씪
(14
~18) |
|
|
|
�봽濡쒕え�뀡 �떎�뻾 |
�뒳�읆�봽
洹밸났 |
�뒳�읆�봽 �븣湲� |
4 |
15 |
|
|
|
|
|
8�씪
(9
~13) |
|
|
|
|
|
7�씪
(14
~18) |
|
�뒳�읆�봽 洹밸났 |
